If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org.
All items are delivered via Purolator, UPS, FedEx, or Canada Post. Standard Ground free shipping will take approximately 3-7 business days for your product to arrive. Express delivery options deliver in 1-3 business days.
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should note it when signing for delivery. If your item(s) do arrive damaged, please send photos or videos to email@example.com, and we will process an insurance claim on your behalf.
Once your claim is processed, approved and the product is received in our distributor’s warehouse, please allow 3–5 business days for the request to be completed. If a replacement unit or parts are requested, please be aware that the fulfillment time frame is based on product availability, and alternatives may be offered if the product is no longer in stock.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.