Shipping Warranty
Delivers Between -
Description
Here's what our Shipping Warranty covers:
Guaranteed Delivery: In the rare event that your package is lost or damaged during transit, we will take full responsibility and ensure that a replacement is sent to you promptly, free of charge.
Expedited Handling: With the Shipping Warranty, your order will receive preferential treatment, prioritizing its processing and dispatch. This means faster shipping times and reduced waiting periods.
Dedicated Support: Should any issues arise with your shipment, our dedicated customer support team is here to assist you every step of the way. From tracking your package to resolving any delivery-related concerns, we've got you covered.
By adding our Shipping Warranty to your order, you're investing in the security and reliability of your purchase. It's our commitment to delivering your items safely and efficiently, so you can shop with confidence.
Choose our Shipping Warranty during checkout and enjoy a worry-free shipping experience!
What is your refund/return policy?
If you find that your order doesn’t meet your expectations for any reason, contact us for a return authorization at contact@levelupdesks.com.
You have 30 days to initiate a return, and all items must be returned in original packaging and saleable condition with tags intact and all original paperwork (included). Product and delivery packaging must not damage, altered, or changed in any way unless instructed to by Level Up Desks.
Unfortunately, Level Up Desks will not authorize a return if the product and original packaging have been damaged in any way. Unauthorized returns may not be accepted, and refunds may not be initiated.
*Unfortunately, at this time, our refund policy applies to Canada only, no USA refunds are available, USA sales are Final Sale.
How long do your products take to ship?
Our team process orders within 1-3 days of receving your order and shipping takes approximately 3-7 days to ship.
Tracking numbers are sent to you, via email, within 24 hours of your order leaving our warehouse and all items are delivered via Purolator, UPS, FedEx, or Canada Post.
Can I pay in installments?
Yes! You can do this by using Afterpay!
At the payment section of our check out select Afterpay and you can set up 4 interest-free payments for the product you ordered!
Do you offer a price guarantee?
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.
To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
You must purchase the item from our website before requesting your Price Match Guarantee.
Promotions such as rebates and buy one, get one free offers are not eligibleThe item must be in stock on the competitors website.
The competitor must be an online store, they may not have a retail locationThe website can not be a discounter or auction website (i.e.; eBay, overstock, etc).
The competitor must be an Authorized Retailer of the product in question.
The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax.
WHY CUSTOMERS SHOP WITH US!
